Privacy Policy Page

Medicoexpress Pharmacy Privacy Policy

 This Privacy Policy governs how we,“Medicoexpress” ,“Company”,“we”,“us” or"our”) collect, use, share and process your information, that you provide to us through your use of the app, Medicoexpress Website www.medicoexpress.com in the course of providing services(“Services”) as defined in the Terms and Conditions https://www.medicoexpress.com/.

 Medicoexpress Pharmacy website ( “Website” /“App” respectively), respects your privacy, and seeks to comply with applicable legal requirements in respect of data collection, processing and transfer.

 Please carefully read this privacy statement. You agree to be bound by the terms outlined here and all other terms incorporated by reference by accessing or using this website or app. Use of this website or app is not permitted if you disagree with any of the terms.

 1. What Exactly Is Personal Data?

 Information about you that can be used to directly or indirectly identify you is known as personal information. It contains de-identified information that, when combined with other data we have at our disposal, would allow us to identify you. Data that has been permanently anonymize or aggregated so that we cannot identify you from it, even when used in conjunction with other information, is not considered personal data.

 A person's password, financial information, such as bank account, credit card, debit card, or other payment instrument details, physical, physiological, and mental health condition, sexual orientation, medical records and history, biometric information, and any detail relating to the foregoing as provided to or received by Medicoexpress Pharmacy for processing or storage, is considered sensitive personal data or information. Sensitive personal data or information, however, does not include any data or information about an individual that is freely available or accessible in the public domain or provided pursuant to the Right to Information Act, 2005, or any other law.

 You acknowledge that you voluntarily provide us with personal information, including medical and financial information, and that you consent to its collection, use, and disclosure in accordance with this Privacy Policy by clicking "I accept" when downloading the App or moving on to the Website and/or using our services. Additionally, you guarantee that any third parties (such as a child or an employer) whose information you share with us have given their consent. We will act in accordance with your representation of authority and won't conduct our own investigation to verify your legitimacy. If you share information with us and the resulting processing without having obtained the necessary authorization, you will be solely responsible for your acts and omissions.

 2. What kinds of information do we gather?

 Like many other websites, Medicoexpress Pharmacy makes use of "Cookies." Small data files called cookies are stored on your web browser by websites. These are used to track and profile your behavior on this website, store your preferences, and remember your browsing history. You expressly agree to and accept the placement of cookies on your web browser by visiting Medicoexpress Pharmacy. We advise periodically clearing the cookies that are stored on your browser.

 The kinds of information that will be gathered by us when you sign up or register on the Medicoexpress Pharmacy App or Website to use our Services and throughout the actual usage of our Services include the following:

 Name, address, telephone number, and other contact information;

 Gender, age, date of birth, marital status, and nationality are examples of demographic data.

 information about how you use the services, such as your search history and a record of the appointments you've made using the services;

 any additional information pertaining to the aforementioned that you voluntarily provide to Medicoexpress Pharmacy in order to receive a value-added service;

 medical histories and records that you voluntarily provide or that are produced when you use any of the services offered by any member of the Medicoexpress Group;

 conditions of your physical, physiological, and mental health that you voluntarily report or that are brought about by your use of our services through the app or website;

 information about your medical training, registrations, and certifications;

 any additional details you voluntarily choose to share with Medicoexpress Pharmacy during any interaction or communication method.

 3. From what sources do we obtain your data?

 For customers:

 any details you voluntarily choose to share with us via our apps, websites, emails, live chat, phone calls, or other channels of communication;

 Information that we gather from healthcare service providers (HSPs) in the Medicoexpress Group, such as doctors, hospitals, diagnostic centers, chemists, etc., to whom you have granted permission to share your personal information;

 Any group company of the company, affiliate, associate, subsidiary, holding company of the company, associate, and subsidiary of holding company of the company to whom you have given consent for the sharing of such information.

 To doctors:

 We may inquire about your credentials, experience, public profile, and representations you have made to us before on boarding you;

 We could gather data about how you use the Services while using the App or Website;

 We may also gather additional data that you voluntarily choose to give us via an app, website, email, phone call, live chat, or other means of communication;

 In order to provide you with value-added services, we may obtain information from any group companies, affiliates, associates, subsidiaries, holding companies of the Company, associates, and subsidiaries of the Company's holding company.

 4.How do we use your data?

 We use your Personal Information for purposes that include the following:

 General (end users and doctors):

 Your registration for the purpose of receiving our Services, identification, communication, notification and for fulfillment of the Terms and Conditions [Insert link of terms and conditions];

 Analysis, research, training and disclosure (where required) to its affiliates, agents and government authorities.

 Offering you personalized Services and targeted advertisements of various healthcare and wellness plans and offering you customized health insights;

 Improvement of our products and services;

 Research and analysis for the development of commercial solutions;

 Addressing your requests, queries and complaints, in any, pertaining to our Services; other customer care related activities;

 Investigating, enforcing, and resolving disputes;

 For the purpose of contacting you to provide you with information on new Services and offers, taking feedback, assisting you with completion of transactions or other issues relating to the use of Services;

 To send notices, communications, alerts, new offers relevant to use of the Services offered by Medicoexpress Pharmacy on Website/app;

 Carrying out our obligations in relation to any agreement with our business partners or contractors;

 Technical administration and customization of Website, and other general administrative and business purposes;

 to inform you of special deals, promotions, or offers (offered by Medicoexpress Pharmacy or by its partners in business), new Medicoexpress features or products, as well as deals or products from third parties with whom Medicoexpress Pharmacy has a relationship;

 Only for final users:

 electronic health record creation and upkeep in the Personal Health Record (PHR) database;

 For the purpose of sharing with your preferred HSP in the Medicoexpress Group, such as physicians, medical facilities, diagnostic facilities, and pharmacists who might offer you services through the Medicoexpress Pharmacy Platform.

 completing any orders that you might place using our services;

 Only for doctors:

 1. To confirm your credentials as a professional and any claims you have made to us;

 2.To handle any payments that have been made to you;

 3.For making suggestions to end users based on your knowledge and areas of expertise;

 4.For providing you with any other service.

 5. How long will we keep your information?

 We keep your data for as long as is necessary to provide you with our services or as may be required by any law. We store your personal information in accordance with applicable laws. Your personal information will only be stored by us for legitimate uses. De-identified data is retained for a longer time for statistical and research purposes.

6. Information transfer and disclosure

 To the extent permitted by applicable law, we may disclose and in some cases transfer your personal information to such entities as necessary to provide services to you as well as value-added services or other third-party products and services. You hereby consent to these entities' possible locations being outside of India. We demand that these companies take the same security precautions we would to protect your information. The following is a list of potential recipients of information that we may disclose or transfer:

 Service Providers: We disclose personal data to businesses that perform services for us, including website hosting, data storage, software services, email services, marketing, order fulfillment, payment processing, and data analytic.

 On a need-to-know basis, we may also disclose information to personnel, data processors, consultants, business partners, and technology partners. These organizations would be required by contract to protect the privacy of your data.

 Your private information will also be given to the HSPs of your choice if you are an end user.

 Business Affiliates: To the extent permitted by applicable law, we may disclose or transfer some of your information to companies that are part of the Medicoexpress Group, affiliates, associates, subsidiaries, holding companies of the Company, associates and subsidiaries of the Company's holding companies, including foreign entities, and in particular group companies and affiliates that are engaged in the provision of products and services.

 We may transfer any and all personal information to the relevant third party with the same rights of access and use in the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, asset sale, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings.

 Law Enforcement Agencies: We may share information with law enforcement agencies in response to legitimate information requests and in other ways as prescribed by any current applicable law, both inside and outside of India.

 Additional Third Parties

 We may also divulge personal data if we believe in good faith that doing so is reasonably necessary to comply with the law, enforce our terms and conditions, stop fraud, or safeguard our users or operations.

 Advertisers, research companies, and other partners may be given access to anonymize, aggregated data that makes it impossible to re-identify you.

 7. How are your data protected by us?

 We are dedicated to protecting the confidentiality of the information you upload to the website, and we adhere to the security measures set forth by the industry to protect both the website and the data you submit or upload.

 We take reasonable administrative, physical, and technical security precautions to protect the information you share with us. For the purpose of preventing unauthorized access to your data, we also have extensive internal policies in place. We take the necessary measures to guarantee the privacy and security of your information by requiring that third parties with whom we share data adhere to a reasonable level of security practices and procedures.

 However, unless it is a direct and foreseeable result of negligence and/or non-compliance on our part alone, we are not responsible for any loss, unauthorized access, safety issue, or any harm caused to you by any misuse of your personal information.

 When you use your electronic devices to access our services, the company is not responsible for any data loss or theft that results from unauthorized access. Additionally, you must hold the Company harmless in accordance with the Terms of Use.

 8. What rights do you have?

 We make every effort to keep your personal information accurate, complete, and current. However, it is solely your responsibility to check the accuracy of the information you have provided and to get in touch with us if there are any errors or if you want to stop using our services. The following are your legal rights in relation to your personal data:

 You have the right to request access to, correction of, and deletion of your personal information. You can update your personal information on our member information page or by contacting us at [Insert link to pertinent email address for customer care] if it changes. You can also correct errors or delete inaccurate information. We will attempt in good faith to implement requested changes as soon as it is practical to do so in our then active databases. If any information you provide is false, inaccurate, out-of-date, or incomplete (or later becomes false, inaccurate, out-of-date, or incomplete), or if we have a good faith belief that such information is false, inaccurate, out-of-date, or incomplete.

 You are free to not to share any medical or other information that you consider confidential and withdraw consent for us to use data that you have already provided. In the event that you refuse to share any information or withdraw consent to process information that you have previously given to us, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.

You may contact Grievance Officer for any questions or for exercise of these rights.

 Email: medicoexpress2023@gmail.com

 We will respond to your request within a reasonable time

 9. Websites and services run by third parties

 You may be able to access these third-party websites, products, and services through links on our website and mobile application. Please be aware that you use any third-party website or service at your own risk, and the Company disclaims all responsibility for any damage or other consequences resulting from your use of such websites or services. Before using any third party's websites, products, or services, please read their privacy policies.

 10.Adjustments to this Privacy Statement

 This Privacy Policy may be updated or revised from time to time. You are deemed to have accepted the updated Privacy Policy if you keep using our goods and services after it becomes effective. Please stop using our Services and contact us to close any existing accounts if you disagree with any of these revised terms.